Customer Service

General

The Manufacturer, Midnight Sun Products Company, reserves the right to change prices, designs and specifications without notice.  All orders are subject to approval by the home office at 1243 Flynn Road, Suite 512, Camarillo, CA   93012.  State and local taxes must be added where applicable unless a copy of your resale permit is on file and the merchandise is for resale.


Shipping & Delivery

Midnight Sun Products Company prices do NOT include cost from the FOB shipping point.

1.      All freight charges are collect or charged to you and prepaid by us.

2.      Prices do not include Collect Shipment charges.  All residential delivery charges, re-delivery, or phone before delivery are by paid the consignee.

3.      Midnight Sun Products Company will not pay re-delivery charges if you are not at the delivery address when the delivery carrier arrives.  Please furnish your phone number and we will mark our way-bill to notify you before delivery which will help minimize this from occurring.

Delivery- does not mean to a special location in your shop, yard or carried into your garage.  Freight regulations do not require the driver to unload heavy material; he is only required to move it to the tailgate of his truck.  Someone must be on hand to assist the driver in unloading and to sign for the material, check it for quantity and possible damage.

Transportation Claims

Delivery to the initial carrier constitutes delivery to the customer. Midnight Sun Products Company’s liability ceases upon delivery of the merchandise to the common carrier and goods are shipped at the customer’s risk since all merchandise is sold FOB shipping point.

Our customers are urged to examine all deliveries carefully before signing transportation receipts.  If goods are visibly damaged or short, the customer should insist that written confirmation of the damage or shortage be noted on the delivery receipt or the dray ticket by the agent of the carrier.  If damage is discovered after unpacking, the carrier should be notified at once so that inspection can be made and the claimed damage substantiated by the carrier no later than 10 days after delivery.

Specifications- General

Midnight Sun Products Company, LLC makes every effort to accurately represent current product being shipped, both in photographs and in the print specifications.  We reserve the right however to make changes without notice.  Significant changes in either appearance or specification are generally done via a new model change and number.  Minor changes my not result in a model change.

HPS, Super HPS, MH bulbs- These bulbs are very fragile and we recommend ordering in full master carton quantities if possible.  If we ship less than full master carton quantities, we bubble wrap the bulb carton, tape it, put them in the best fit carton we can with more box filler to prevent movement.  Bulbs are marked fragile, shipped class 170 or the UPS equivalent.  We can not be responsible for shipping damage to bulbs and we recommend insurance for any value not covered by carrier claim value.

Electrical Cautions- Many of the electrical products that Midnight Sun Products sells are high amperage or high wattage.  Customers are cautioned against using long extension cords to power these products as the line resistance reduces the amperage available over distance.  Using long or undersized extension cords could create heat or even fire.  Make sure that all electrical products are used in a safe manner, well away from anything flammable.  Never use electrical product in any unventilated area or in close proximity to flammable vapor of any type.  Fire or explosion could result.

Ballasts are designed to be safely used in a voltage range from 108 Volts to 260 volts with the correct cord and plug.  NEVER exceed 260 volts as early failure of ballast or bulbs, or fire could occur.  If used with a generator, the generator must have a smooth sine wave.  Generators with jagged or uneven sine waves will cause early failure of both ballasts and bulbs.

ALWAYS make sure that the electrical load on a given electrical circuit does not exceed the breaker or fuse capacity.  Although the fuse or breaker will eventually break the circuit, an overheat situation or possibly even fire can occur from overheated wires on overloaded circuits.  


Privacy & Security

Midnight Sun Products Company, LLC (MSPC) respects your privacy, and does everything possible to safeguard your personal information.  This section outlines our policies in those regards.  Certain parts of our website may require you to enter personal information.  If you do not agree with our policies, do not enter the personal information.  This may however limit your ability to learn or access things in particular areas of our website.  In this event you may opt to call us or even visit us in person.  You may not be able to enter sweepstakes or contests, request information or send us an email in this event.

  1. We promise that MSPC will collect, disclose, use, and otherwise mange your personal information in accordance with this Security and Privacy policy.
  2. Use and collection of personal information-  As used in this policy, personal information means information that is personally identifiable to you such as your name, address, telephone, user name, credit card information, and email address.  MSPC may collect and use personal information that you give to us when you purchase, return, order, exchange, register on our website, or request information about our products or services, request tax exempt or warranty information, visit or post to one of our websites, contact us for customer service, contact us with comments or suggestions, enter a contest or subscribe to a loyalty program. 

When you use a MSPC website, other information is collected, usually without your prompting or knowledge, including but not limited to “cookies”, covered later in our policies.

3. Phishing- MSPC will NEVER send you an email requesting that you confirm passwords, account information, or credit card information.  If you should receive an email asking for this, please forward it to us so we can have appropriate authorities investigate, and delete the original email from your mailbox.

4. When you shop with MSPC , you may do so anonymously by paying with cash.  If you pay by check, credit or debit card, MSPC will collect your information, and keep a record of your transactions.  We use this information to process your orders, to assist you when you call with a question or problem with your transaction, and to properly deliver your order.  When you return a product or request a refund, you may be asked for certain personal information to verify your identification.  MSPC does this to help prevent fraud.

5. Third parties could also place anonymous “cookies” on your browser, and could send their own “cookies” to your “cookies” file.  This could allow personalized retargeting technology and/or personalized banners to influence your shopping experiences.  The NAI (Network Advertising Initiative), at www.network advertising.org/managing/opt_out.asp, allows you to opt out of behavioral advertising with some of the third parties whose cookies may be placed on your browser when you visit our sites.

We may also automatically collect other information about your visit to our web site, such as your browser language, your operating system and it’s platform, the time of day, your browser type and it’s version, and the IP address (Internet Protocol) used that connects your computer to the internet.  We use this information for analysis purposes, and to provide better service to our customers.  We may also use this information to troubleshoot and oversee our own system.

Occasionally, we may also combine the summary data of many visitors, excluding any personal identification, to suppliers, advertisers, or others to show the amount of users on our site, and to help plan for improvements on our site.

6. Emails- we occasionally send emails with special promotions to customers who allow us to do so.  We may use technology including but not limited to, being able to know whether a customer opened or forwarded the email, or clicked on links within the email.  The technology we use may allow us to personally identify the person or persons who took some action from the email.

7. We may also combine the personal information that you give us with other publicly available information, information from marketing companies or others.  That information may be used to make your shopping experience with us more personal, and to alert you to promotions or events that may be of interest to you.

8. We may use the personal information that you give to us to share with third parties so that they can make you aware of special promotions, products or services.  We do not sell your information, nor may a third party use it for any purpose other than that stated.  You may opt out of third party use of personal information at any time by request.

9. We will share your shipping information with our logistical partners so that they can ship to you.

10. Under certain circumstances, with the appropriate legal documents, we may provide your personal information to police authorities, a court, or an investigative body.  We will vigorously resist release of this information regardless of authority without the appropriate legal authority.

11. Links, Content and Data Serving- MSPC web site may include links to website of a third party, where data and content are provided by a company other than MSPC.  The availability of the link does not construe or imply MSPC’s endorsement of that company, its products, services or its website.  The website likely will have its own privacy policies which may differ from MSPC’s, and you should read the policy carefully.  We have no control over these third party sites and therefore accept no liability or responsibility for the manner in which these sites may collect, disclose or use your personal information.  Linked web sites are only provided the amount of personal information needed to finish your requested services or transaction from the MSPC site.   MSPC may however provide third parties with summary statistics for groups of customer site visits, without personal identifiers being included. MSPC  may in certain situations share your information with service providers that need access to some of your information for support or operational reasons.  MSPC asks its service providers to keep your information safely and securely to protect your confidentiality and privacy.

12. Safe and Secure Shopping with MSPC -  Your order information including your credit card information and address for delivery is transmitted through the internet using Secure Sockets Layer (SSL) technology.  This technology works with your browser to encrypt your order information before it is transmitted to the server.

13. Third party collected information- MSPC  may acquire information about you from third parties and combine it with information that you have personally entered. MSPC  will hold this information like the Personal information collected directly under this Privacy Policy, and except as permitted by this Privacy Policy will not share it with third parties. MSPC may also obtain information about persons who are not yet users of its website or customers from other third parties.

14. Privacy Preferences and Opting out, contacting us-If you would like to be removed from MSPC’s marketing lists, you may do so by any of the following;

a.      The easiest way is to click the box at the bottom of any email message that you receive from MSPC.  This is a one click opt out.

b.      Include your name, email address, telephone number and mailing address and send us a letter to Midnight Sun Product Company, 1243 Flynn Road, Suite 512, Camarillo, CA   93012, asking to remove your name from all marketing lists.

c.      Include your name, email address; telephone number and mailing address in an email to cs@midnightsunproductscompany.com with the word REMOVE in the subject line.

d.     Contact  MSPC  by telephone at 443-350-9631 Monday through Friday 9 am to 5 pm Pacific Time, where we will collect your name, email address, telephone number and mailing address, and accept your instruction to remove you from marketing lists.  Please note that all four methods may take up to 30 days before you are removed from the marketing lists.

15. Privacy Policy for children- MSPC does not sell any products for children.  Children under 18 may only access the web site in the company and with the approval of a parent or guardian.  MSPC does not intend to collect any information from children, therefore the accompanying parent or guardian should not allow the child to enter any personally identifiable information on any of MSPC ‘s websites.  If we find that anyone under 18 has entered personally identifiable information we will delete it as quickly as practical.  If you become aware that anyone under 18 has entered personally identifiable information please contact   MSPC immediately using one of the methods in 14. Above, and adding an explanation for your contact.

Midnight Sun Products Company may change this Privacy and Security policy any time with its sole discretion.  Updates will be posted to the Policy on websites as they are made so that you are always aware of the information that we are collecting and how it’s used.  Your continued use of our websites will constitute acceptance of this Policy or any changes made.


Returns & Replacements
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Limited Warranty
All products manufactured by Midnight Sun Products Company are warranted to the buyer to be free from defects in material or workmanship for a period of one (1) year from the date of receipt of shipment. The Company will replace any part, equipment or accessory that is found to be so defective upon receipt of that part, equipment or accessory at its home office within one (1) year of the date of delivery. It is suggested that the company be contacted at its home office prior to return of any defective items, as the company may waive the requirement for return. The costs of delivery of the replacement part, equipment or accessory to the customer will be at the expense of the Company.
WHAT IS NOT COVERED UNDER WARRANTY
The Warranty does NOT cover labor costs to install the replaced parts, equipment or accessory or other costs or expenses that might be incurred as a result of defective parts, equipment or accessories. This warranty does NOT cover the installation of products unless such installation is contracted with the Midnight Sun Products Company, LLC home office. Installation is covered for one (1) year only if contracted originally with the Company’s home office.
This warranty does NOT cover loss of time, inconvenience, loss of use of the growing site, parts, equipment or accessories or other matters not specifically included.
This warranty does NOT cover the replacement of parts, equipment or accessories required because of the misuse, negligence, alteration, accident or lack of reasonable and proper installation or maintenance.
Midnight Sun Products Company does not authorize any persona to create for it any obligation in connection with the products it makes or sells unless such obligation is assumed in writing by a duly authorized employee of the company.
ANY IMPLIED WARRANTY APPLICABLE TO THE PRODUCTS IS LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. MIDNIGHT SUN PRODUCTS COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGE RESULTING FROM BREACH OF THIS WRITTEN WARRANTY OR ANY IMPLIED WARRANTY.
Some States do not allow the exclusion or limitation of consequential damages and some states do not allow the exclusion of limitations on how long an implied warranty lasts, so the above limitation or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
In the event that the buyer makes any claim against Midnight Sun Products Company which results in any proceeding, and that claim is dismissed or no judgment is entered against the Company, or such claim is otherwise resolved in favor of Midnight Sun Products Company, the buyer shall pay all costs and expenses and attorneys fees incurred by Midnight Sun Products Company in defense of that claim.

What to do if there is a question regarding Warranty
The satisfaction and good will of buyers of Midnight Sun Products Company products are of primary concern to the Company. In the event that you have a warranty question the following is suggested: Contact the Customer Service manager at the home office of Midnight Sun Products Company, LLC 1243 Flynn Road, #512, Camarillo, CA 93012 by mail, by telephone at 805-383-0901, or by email at CS@midnightsunproducts.com. A telephone message machine is in place if no one is in the office.

Ordering
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Payment, Pricing & Promotions
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Viewing Orders
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.

Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.